MadMapper Troubleshooting

"Please activate MadMapper to install this material" (Mac/Windows)
If you get this error message while MadMapper is already activated please : - deactivate (deauthorize) MadMapper - reactivate (authorize) MadMapper ...
Mon, 16 Dec, 2019 at 4:14 PM
Arduino Uno via USB-serial (Mac/Windows)
Arduino Uno USB-serial handling is very bad. We recommend to use a teensy instead. If some data are being lost in the USB communication we can't guaran...
Wed, 14 Oct, 2020 at 4:01 PM
Calibrate multiple projectors for 3D composition (Mac/Windows)
In you have several projectors in MadMapper virtual space (not overlapping), you have to calibrate each 3D surface from each projector. We would recommend ...
Wed, 14 Oct, 2020 at 4:02 PM
Can I scale multiple selected 3D surfaces at once? (Mac/Windows)
3D Surfaces are mostly made for calibrating to the physical world object - calibrated objects can't be moved afterwards. This is the reason why 3D surf...
Wed, 14 Oct, 2020 at 4:02 PM
Can’t send a crash report? How to create a dump file (Mac/Windows)
Windows: If MadMapper doesn't propose to send a crash report, here's what you can do : if the application crashed and the windows error message ...
Wed, 14 Oct, 2020 at 3:57 PM
Common Crash Issues Troubleshooting (Windows)
Please first make sure that your graphic card driver(s) are up to date. This process solves most of the Windows-related crashing issues. If you stil...
Mon, 16 Dec, 2019 at 3:58 PM
Crash with Kinect camera (Mac)
We solved this issue since MadMapper v3.6.8, It seems that in some cases, USB communications checking for a Kinect camera can be an issue. Kinect support ...
Wed, 14 Oct, 2020 at 3:58 PM
Crash with Nahimic Audio Software (Windows)
A conflict may exists with Nahimic Audio Software, so if you do face crashes and you got Nahimic Audio Software installed, you must : - Update Nahimic Audi...
Wed, 14 Oct, 2020 at 3:58 PM
Dell Backup and Recovery Manager (Windows)
We recently figured out a possible crash with "Dell Backup and Recovery Manager" : be aware that version 1.9.2.8 should cause no problem. If you ...
Wed, 14 Oct, 2020 at 3:59 PM
Elgato 4K capture program causes freezing (Windows)
The Elgato 4k capture program can causes MadMapper freezes on Windows systems.  For now, we suggest to uninstall it and make sure the driver(s) are removed...
Thu, 5 Nov, 2020 at 2:37 PM