License Troubleshooting

How does the license work in order to install and use MadMapper?
To use the software you must first download the installation file from Yourspace. This file will allow you to install MadMapper on your computer, then wh...
Thu, 1 Oct, 2020 at 4:15 PM
I don't see where I can put my license’s serial number.
This means that you are probably using the DEMO version. Whether you are a rental or perpetual license owner, you must download a full version of MadMapp...
Thu, 1 Oct, 2020 at 4:16 PM
MadMapper doesn't recognize my serial number.
First make sure you are properly connected to the Internet. Also check the accuracy of your serial number in the email you received after your purchase. ...
Thu, 1 Oct, 2020 at 4:16 PM
MadMapper tells me it can't connect to the server to authorize the program.
Make sure you do not use internet connection blockers. On macOS make sure that PROXY SOCKS is disabled in your System / Network Preferences. If the er...
Thu, 1 Oct, 2020 at 4:16 PM
MadMapper tells me I already have 2 authorized computers.
This means that you cannot authorize a third computer because your license does not allow you to activate MadMapper on more than two computers at the same t...
Thu, 1 Oct, 2020 at 4:16 PM
How do I transfer my license from one computer to another?
If MadMapper is already activated on the maximum number of computers allowed by your license but you need to use the software on a new computer, then it is ...
Thu, 1 Oct, 2020 at 4:05 PM
How do I de-authorize MadMapper?
For Mac users, you must go to the MadMapper Account Menu (top bar) and click on"De-authorizeMadMapper". For Windows users, please click on “De-...
Thu, 1 Oct, 2020 at 4:17 PM
I'm being told that my license is expiring or has expired.
This means that your rental period is over or nearly over. Our rental versions never renew automatically so you'll need to rent MadMapper again if you...
Thu, 1 Oct, 2020 at 4:17 PM
I purchased a new license (rental or perpetual), how do I enter my new serial number?
You may need to de-authorize MadMapper first if your rental license has not yet expired or if you currently use a license from your work or school. Then,...
Thu, 1 Oct, 2020 at 4:18 PM
Can I consolidate my purchased licenses into a single license?
Our system does not allow it, we recommend that you go to the MadMapper Yourspace page in order to consult your serial numbers, the number of seats to which...
Wed, 14 Oct, 2020 at 3:42 PM